Refund policy
Noble Giants — Refund, Return & Withdrawal Policy
Last updated: May 2026
ABOUT OUR PRODUCTS
All Noble Giants products are print-on-demand items
produced specifically when an order is placed. Each
product is made to order and has not been previously
owned or used.
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UNITED STATES AND NON-EU MARKETS
We do not accept returns or exchanges for reasons of
preference, change of mind, or incorrect size selection.
Please consult our size guides carefully before ordering.
We will provide a full refund or free replacement if:
— The item arrives damaged or defective
— The print quality is significantly below the standard shown
— You received the wrong item
To request a refund or replacement, contact us at
orders@noblegiants.com within 14 days of delivery,
including your order number and clear photos of the issue.
We reserve the right to request the return of the
defective item before issuing a refund or replacement.
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EUROPEAN UNION — RIGHT OF WITHDRAWAL
Noble Giants is committed to full compliance with the
EU Consumer Rights Directive (2011/83/EU).
Currently, Noble Giants does not process orders for
customers in the European Union. When EU sales resume,
the following terms will apply in full:
RIGHT OF WITHDRAWAL
EU consumers have the right to withdraw from a purchase
within 14 calendar days of receiving the goods, without
providing any reason, under Article 9 of Directive
2011/83/EU.
To exercise this right, you must notify us before the
14-day period expires using the withdrawal form below
or by sending a clear written statement to:
Noble Giants
orders@noblegiants.com
noblegiants.com
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WITHDRAWAL FORM (EU)
To: Noble Giants — orders@noblegiants.com
I hereby give notice that I withdraw from my contract
for the purchase of the following goods:
Order number: _______________
Product(s): _______________
Date of order: _______________
Date received: _______________
Full name: _______________
Address: _______________
Signature (if submitted by paper): _______________
Date: _______________
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EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to goods that
are made to the consumer's personal specifications or
that are clearly personalised, under Article 16(c)
of Directive 2011/83/EU.
Products personalised with custom information provided
by the customer — such as items including a custom pet
name or custom text chosen at the time of purchase —
are exempt from the right of withdrawal once production
has begun. This exception will be clearly communicated
at the point of purchase before the order is confirmed.
REFUNDS AFTER WITHDRAWAL
If you exercise your right of withdrawal, Noble Giants
will reimburse all payments received from you, including
standard delivery costs, no later than 14 days from the
date we are informed of your decision to withdraw.
We may withhold reimbursement until we have received
the returned goods or you have provided proof of return,
whichever is earlier.
Return shipping costs are at the customer's expense
unless the product is defective or incorrect.
Refunds will be issued using the same payment method
used for the original purchase.
RETURN SHIPPING COSTS
For EU and UK customers exercising their right of
withdrawal or cancellation, the cost of returning
the goods is borne by the customer unless the
product is defective, damaged, or incorrect.
This information is provided in accordance with
Article 14(1) of EU Directive 2011/83/EU. By
completing a purchase, you acknowledge that you
are responsible for return shipping costs in the
event of withdrawal.
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UNITED KINGDOM — RIGHT TO CANCEL
Noble Giants is committed to compliance with the
Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013.
Currently, Noble Giants does not process orders for
customers in the United Kingdom. When UK sales resume,
UK consumers will have the right to cancel a purchase
within 14 calendar days of receiving the goods.
The same personalisation exception described above
for EU consumers applies to UK consumers.
To cancel, contact us at orders@noblegiants.com
within the 14-day cancellation period.
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DEFECTIVE OR DAMAGED PRODUCTS — ALL MARKETS
Regardless of market, if you receive a defective,
damaged, or incorrect product, please contact us at
orders@noblegiants.com within 14 days of delivery
with your order number and clear photographs of the
issue. We will provide a replacement or full refund
at no cost to you.
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CONTACT
orders@noblegiants.com
noblegiants.com